The Book of Knowledge - HA&LC
Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024. That’s because a feature-rich, low-code...
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Published: Dec 20, 2022
Published: Dec 20, 2022
Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work gets done—across your entire enterprise. Get...
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Published: Dec 20, 2022
The Book of Knowledge -Customer Experience
Every customer interaction matters. But how can you deliver effortless experiences that build long-term loyalty? Learn why top brands are connecting people...
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Published: Dec 20, 2022
Customer Experience: Best practices for connecting customer service resources
Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact...
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Published: Dec 20, 2022
The New World of Digital Workplace Services
What if you could rapidly digitise key employee processes to better engage and delight your employees, even as their expectations continue to rise? That’s...
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Published: Feb 13, 2023
Container Security 101: Understanding the basics of securing containers
Containers are quickly becoming an essential part of many IT development environments, but their popularity has come at the expense of securing the applications...
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Published: Feb 24, 2023
Retail eBook
Modern MFA For Retail’s Hybrid Workforce
Modern retail organizations are moving data to the cloud while still accessing on-premises applications....
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Published: Dec 20, 2022
Report: Forrester TEI for CSM
To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back...
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Published: Mar 09, 2023
Red Hat Smart Management
As enterprises move to hybrid and multicloud environments, the complexity of managing these environments has increased. Some of the key challenges customers...
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Published: Mar 22, 2023
Secure Your Migration to AWS with a Cloud-Native Managed Firewall Service
Most organizations now run more than half of their workloads on public clouds, leveraging the agility and scalability of the cloud to meet rapidly evolving...
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Published: Nov 11, 2022
What is usage data and how do businesses use it?
What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage data for business systems so challenging?
The...
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Published: Feb 17, 2023
Cloud Data Security 2023 Report by ESG, a division of TechTarget
"…More than half (59%) of respondents believe that more than 30% of their organization’s sensitive data residing in IaaS and PaaS environments...
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Published: Mar 22, 2023
Looking to Modernize Network Security on Public Clouds?
Organizations continue to shift resources to the cloud for a variety of reasons. This creates challenges, including maintaining proper configurations,...
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Published: Dec 20, 2022
The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences
Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to...
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