Welcome to the World of 'Multimodal' Customer Service

Just as organizations have finally gotten on board with the move to omnichannel customer service —offering a seamless consumer experience through...

Forrester: Top 10 Ways To Improve Digital Experiences

Customer experience professionals recently told Forrester that improving the online experience was their number one priority, followed closely by improving...

HR's Role In The Social Business - An IBM White Paper

In this white paper, we look at public-facing social media and emerging internal social technologies that promote collaboration and efficiency. Download...

The New Reality of Stealth Crimeware

Take the stealth, creativity, and patience of Stuxnet. Add the commercialism, wide distribution, and easy-to-use toolkits of Zeus. Consider that despite...

The New Business of Business Leaders: Talent Management

Over the course of this five-part white paper series, the role of business leaders in driving talent management functions is explored, with a particular...

Visibility in the Modern Data Center

The past two decades have seen dramatic shifts in data center design. As application complexity grew, server sprawl pushed out the walls of the data center,...

The Ultimate Guide to App User Engagement

In this eBook, you will learn best practices for in app messaging and push messaging including cross-industry and some vertical specific use cases and...

Unlock the Value of Enterprise Mobility

Device management is archaic; and while BYOD is on the rise, device management is not. Today’s enterprises are hungry for app-centric approaches...

Build A Cloud Within a Day Whitepaper; Matrix Software

The convergence of mobile technology, social media, big data, and the advent of cloud computing are driving a dramatic shift in the ways enterprises deploy...

Ubuntu OpenStack on VMware vSphere

Canonical, the Ubuntu and OpenStack experts, and VMware, the virtualization experts, have combined their collective experience in customer facing deployments....

IT Security: Fighting The Silent Threat

Kaspersky Lab’s Global IT Risks survey, conducted by research consultancy B2B International, is now in its third year. This survey speaks to...

Building a Culture of Better Project Management

To this day, far too many Professional Services (PS) firms don’t know which projects make money and thus struggle to get their arms around control...

The Five-Step Guide to Better Social Media Security

As more businesses embrace the power of social media, related security breaches are also on the rise. Corporate Twitter hackings. Rogue employees taking...

Enterprise Storage: Efficient, Virtualized and Flash Optimized

In this white paper, IDC examines how IBM's Storwize family of storage offerings is changing the game by delivering a robust enterprise grade virtualization...

Welcome to the World of 'Multimodal' Customer Service

Forrester: Top 10 Ways To Improve Digital Experiences

HR's Role In The Social Business - An IBM White Paper

The New Reality of Stealth Crimeware

The New Business of Business Leaders: Talent Management

Visibility in the Modern Data Center

The Ultimate Guide to App User Engagement

Unlock the Value of Enterprise Mobility

Build A Cloud Within a Day Whitepaper; Matrix Software

Ubuntu OpenStack on VMware vSphere

IT Security: Fighting The Silent Threat

Building a Culture of Better Project Management

The Five-Step Guide to Better Social Media Security

Enterprise Storage: Efficient, Virtualized and Flash Optimized

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