The State of the Web Conferencing Market
Businesses today are experiencing landmark shifts. The emergence of mobile, social, and virtual communications is disrupting the status quo to create...
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IDC: Real-Time Compression Advances Storage Optimization
In this paper we examine how IBM Real-time Compression is changing the game by offering a robust, efficient, and cost-effective optimization solution....
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The Top Ten Reasons to Move to Composable Infrastructure
To succeed in the Idea Economy, businesses must turn their ideas into value faster than the competition. IT must now maintain traditional operations...
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The New Integration Application Integration in the World of Mobile, Social, Cloud, and Big Data
Download this paper which discusses the new IT landscape as it relates to the new integration, and argues that the need for a comprehensive integration...
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Surviving the Future of Technical Support
These days, you don’t have time to adapt at your own pace to tech changes. You’ve got to be prepared now if you’re going to survive the...
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How to Do Capacity Planning
It is very common for an IT organization to manage system performance in a reactionary fashion, analyzing and correcting performance problems as users...
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Integration: Why 'Good Enough' Doesn't Cut It - 13 ways to mess with success
This paper explains why mastery will not be possible with merely adequate (“just good enough”) integration technology. “Good enough”...
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Phones4u Improves Customer Journey
This case study examines how Phones4u needed a speedy and flexible solution to suit its dynamic business model and high-energy culture.
By...
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Benefits of Web Self-Service
According to Forrester, 72% of customers prefer using a company’s Website to answer their questions. But only 52.4% find the information they need...
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The Fundamentals of Remote Team Leadership
In this white paper, team leadership expert Conrad Fassnacht shows managers how they can remotely lead their teams in a goal-oriented and efficient way,...
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Shadow IT: The Impact on Technical Support and the Opportunities for IT
From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. These end users are trying to excel...
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CA LISA Release Automation
CA Release Automation is an enterprise-class, continuous delivery solution that automates complex, multi-tier release deployments through orchestration...
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Upgrade to IE 11 or Windows 10 with Edge
Has your organisation upgraded to Internet Explorer 11? Are there folks in the organisation who have are still particularly attached to older browser versions...
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Boosting Enterprise Agility with Tag and Data Management
Marketing agility is critical for enterprises that interact with their prospects and customers via a wide array of channels. Enterprises that deliver static,...
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