IT Management Whitepapers

Published: Sep 07, 2023

A false sense of cybersecurity: How feeling safe can sabotage your business.

This security operations report discusses the growing concern that an excessive reliance on numerous cybersecurity tools can lead to a false sense of security...

Published: Oct 25, 2023

The Critical Nature of Incident Readiness and Response

Contain Costs and Reduce Risk with a Strong Cybersecurity Posture The evolution of IT infrastructure, cloud-based applications and cloud-based workloads...

Published: Sep 26, 2023

SERVICE EXPERIENCE: The Next Value Driver for Global Business Services

As business environments grow in complexity, the pressure’s on to simplify operations and improve employee experiences. But how can you gain productivity...

Published: Apr 27, 2023

The call for data-centric security in a hybrid world

Over 50% of organizations globally have suffered a ransomware attack that blocked access to systems or data — and more than 20% say the affected...

Published: Jul 27, 2023

Behind the Need for Next-Generation SD-WANs

Know Your SD-WAN Options to Choose Wisely Digital transformation and global upheaval have reshaped the business world. Companies have had to deploy...

Published: Aug 23, 2023

3 steps to easily manage and secure privileged access

Effective management of privileges and credentials is essential for the security of your organisation. With 74% of data breaches happening due to privileged...

Published: Jul 27, 2023

Zero Trust Network Access For Dummies

The work world has changed forever. Remote hybrid work and cloud computing are now unavoidable requirements to maintain user productivity and connectivity. ...

Published: Sep 21, 2023

Make journey mapping your secret to outstanding customer service

Giving customers exceptional experiences is key for any organisation that wants to succeed and grow in today’s competitive environment....

Published: Sep 21, 2023

BUSINESS VALUE OF SERVICENOW CUSTOMER SERVICE MANAGEMENT

Organisations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out how to optimise...

Published: Sep 18, 2023

Protecting your content against cyber threats and data loss

How the Content Cloud safeguards your most valuable information. Your business runs on content — but that content is under constant...

Published: Oct 25, 2023

2022 Unit 42 Incident Response Report

Understand Today’s Attacks to Prevent Future Threats As cybercriminals evolve their attack techniques, they pose greater risks to the government,...

Published: Sep 25, 2023

Take control of diverse and rapidly evolving enterprise risks

Today’s enterprises face diverse and rapidly evolving risks, including expanding regulatory requirements, cyberattacks and data breaches. Any...

Published: Sep 26, 2023

BUSINESS VALUE OF SERVICENOW HR SERVICE DELIVERY

To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this ebook to learn...

Published: Oct 03, 2023

BUSINESS VALUE OF SERVICENOW SERVICE OPERATIONS

Demand for digital services is exploding. And to thrive in this constantly evolving landscape, you need to learn how to futureproof your IT while making...

IT Management

A false sense of cybersecurity: How feeling safe can sabotage your business.

The Critical Nature of Incident Readiness and Response

SERVICE EXPERIENCE: The Next Value Driver for Global Business Services

The call for data-centric security in a hybrid world

Behind the Need for Next-Generation SD-WANs

3 steps to easily manage and secure privileged access

Zero Trust Network Access For Dummies

Make journey mapping your secret to outstanding customer service

BUSINESS VALUE OF SERVICENOW CUSTOMER SERVICE MANAGEMENT

Protecting your content against cyber threats and data loss

2022 Unit 42 Incident Response Report

Take control of diverse and rapidly evolving enterprise risks

BUSINESS VALUE OF SERVICENOW HR SERVICE DELIVERY

BUSINESS VALUE OF SERVICENOW SERVICE OPERATIONS

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