Data Center Whitepapers

Published: Sep 21, 2023

BUSINESS VALUE OF SERVICENOW CUSTOMER SERVICE MANAGEMENT

Organisations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out how to optimise...

Published: Oct 24, 2023

The Six Key Requirements of Multicloud Security

Cloud security threats and risks come in many forms. They range from malware to configuration errors to weak access controls and beyond. And although these...

Published: Sep 21, 2023

Make journey mapping your secret to outstanding customer service

Giving customers exceptional experiences is key for any organisation that wants to succeed and grow in today’s competitive environment....

Published: Nov 13, 2023

Decoding Supply Chain Disconnection: Examining Supplier & Retailer Relationships

In the wake of global disruptions, changing consumer buying habits, and ongoing inflation, there is a critical need for visibility and communication between...

Published: Oct 25, 2023

The Critical Nature of Incident Readiness and Response

Contain Costs and Reduce Risk with a Strong Cybersecurity Posture The evolution of IT infrastructure, cloud-based applications and cloud-based workloads...

Published: Jul 27, 2023

Why Branch Evolution Demands Zero Trust Network Access

Least-Privileged Access Integrated with SD-WAN Modern enterprises must stay proactive to meet customer needs and protect all data, users and apps...

Published: Sep 26, 2023

SERVICE EXPERIENCE: The Next Value Driver for Global Business Services

As business environments grow in complexity, the pressure’s on to simplify operations and improve employee experiences. But how can you gain productivity...

Published: Oct 05, 2023

AI-Powered Security for Retail Banks

Cybersecurity, everywhere you need it In order to improve their services and protect themselves from these cyberattacks, banks are increasingly...

Published: Sep 27, 2023

Product Lifecycle Management - The Power of Low-Code in Product Development and Engineering

Maximize the power of your PLM solution with low-code Manufacturers find themselves managing an escalating pace of new product introductions, expansive...

Published: Oct 19, 2023

Deterring downtime: A guide to DDoS defense models

Most organizations have some form of DDoS protection in place, but not all are created equal. The risk of website and application downtime, data theft,...

Published: Nov 15, 2023

This changes everything: Ransomware in the age of AI

Artificial intelligence (AI) has been hitting the headlines on an almost daily basis in 2023, with developments in generative AI tools (GenAI) such as...

Published: Jul 27, 2023

Behind the Need for Next-Generation SD-WANs

Know Your SD-WAN Options to Choose Wisely Digital transformation and global upheaval have reshaped the business world. Companies have had to deploy...