Fixing Failed Deliveries
This resource is published by Loqate
Loqate have surveyed over 3,000 global consumers and 300 retail executives to bring you their latest insight report: Fixing Failed Deliveries.
In this report you will find out about the true cost of faulty fulfilment and discover the simple steps that will help you to boost operational efficiency, enhance customer marketing, and stamp out failed deliveries for good.
Some of the key findings include:
- 55% of eCommerce customers say they’re more likely to experience delivery delays with international orders.
- 41% of customers place blame on the retailer if their order is late.
- 4 in 10 shoppers claim they would abandon their online cart and seek the same item from a rival retailer if they face address entry issues.
Read this report to discover the true business cost of faulty fulfilment and find out the steps you can take to boost operational efficiency.