NICE inContact

The Inner Circle Guide to AI, Chatbots & Machine Learning

This resource is published by NICE inContact


"The Inner Circle Guide to AI, Chatbots & Machine Learning" is part of a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, and a view on what the future holds.

This independent analyst report is based on surveys with over 200 UK and US organisations and 1,000+ interviews with UK and US consumers. It tackles six of the most popular questions buyers have asked related to AI implementations.  

This Report Covers:

  • Uses of AI in the contact centre
  • Improve Self-Service and Assisted Service
  • Improve digital channel experience & decrease cost per contact centre
  • Optimise business process
  • AI implementation
  • The future of AI in the contact centre

Download your copy of this industry report to learn what impact AI, Chatbots & Machine Learning can have on your delivery of exceptional CX!


Related categories
Software, Applications, CRM, Databases, Network, VOIP, Compliance, CRM, ERP, Apple, Databases, Email, Email Management, Spam, RAID, SAN, Cloud, Analytics, Machine Learning, AIM, Artificial Intelligence, Connectivity




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