According to Gartner, "ITSM platforms offer workflow management and related insights enabling I&O leaders to design, automate, manage and deliver integrated IT services and digital experiences." In its latest "Critical Capabilities for IT Service Management Platforms" report, Gartner states: "We analyze the critical capabilities of service desk, service operations and business workflow automation in 10 ITSM platforms."
ServiceNow received the highest scores among other vendors for every critical capability Use Case featured in the report, which include:
Business Workflow Automation
Download your complimentary copy of the "Critical Capabilities for IT Service Management Platforms" report to see why ServiceNow received its scores from Gartner and how it is evaluated against other IT service management vendors. You’ll also find key findings, recommendations and other insights on the IT service management platform market that ServiceNow views as invaluable.