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Time to Consolidate, Not Complicate

Published by GoTo

Why businesses are consolidating use of a single support solution for both customers and employees.

The day-to-day experiences of customer care and support teams have changed over the past 2+ years since the onset of the pandemic, and that in turn is ultimately changing what these teams need from their technology. GoTo asked the experts at IDG to find out what leaders are thinking, planning and doing when it comes to their support strategies and technologies.

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