Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also...
Published: Apr 25, 2022
This HBR Report explores the value that data is bringing to organizations and how to avoid the common pitfalls many face when embedding a data strategy into their business.
Published: May 09, 2022
Storage requirements never stop evolving. Thus, the idea of what constitutes an effective enterprise file storage solution has changed over time. As cloud computing and hybrid work become more common, and the cyberthreat landscape grows more ominous, storage managers are using a new set of criteria as they evaluate more...
Published: May 13, 2022
Marketing fraud comes in numerous flavors, some of which are eminently relatable to any internet user in the 21st century. But some fraud models aren’t as easily understood, and continue to fly under the collective radar of even the most senior performance marketing leaders.
HUMAN and Renegade...
Published: May 25, 2022
Explore the top four business imperatives currently driving technology excellence and the combination of three essential objectives that guide the imperatives: connections for foundational strength, nurturing of people and the best experiences for them, and continuous, game-changing innovation. It’s only when you...
Published: Apr 13, 2022
Today, most big companies have a foggy, disjointed picture of their suppliers. Why? Because their supplier information is scattered across dozens or even hundreds of databases and applications.
And, most businesses are leaking money.
Quite often, the leaks are invisible. But they’re very real, extremely...
Published: Feb 08, 2022
Read this report to learn how banks and financial institutions can modernize their back office by improving visibility, time-to-information, and decision-making. Explore how creating more agility to make investments for the future can satisfy a new generation of customers with modern needs.
Published: Apr 20, 2022
As professional athletes will tell you, achieving success starts with smart strategies that erase roadblocks to winning. Training, nutrition—even sleep schedules—are carefully planned, managed, and optimized to give athletes their best possible chance of winning. Your business and its assets are no different....
Published: Apr 13, 2022
The health of your brand, products, and services depends on delivering exceptional experiences time and again. It’s always existed, but experience is now a discipline and a focus. And it’s everywhere.
Learn how to take experience off the page and put it into practice, while delivering the feel-good engagements...
Published: Apr 13, 2022
The pandemic has rewritten the student success playbook for colleges and universities. Both student enrollment and retention dipped during COVID-19 and the pressure will be on colleges this fall to find ways to re-engage students after a year of remote and hybrid learning. In this webcast, we explore what campus leaders...
Published: Apr 20, 2022
To adapt to a changing world, financial services organizations need the right data and insights to enable swift decision-making. Learn how to achieve just that in this guide.
Published: Apr 20, 2022
COVID-19 also challenged traditional assumptions and barriers to healthcare digitization. Digital initiatives that what once took hospitals and healthcare systems years of planning and implementation suddenly took weeks, or even days, to execute. With a focus on agility and care continuity, healthcare organizations adapted...
Published: Apr 06, 2022
From the rise of data analytics to new needs in budgeting, the shift to value-based medicine is bringing a fresh set of challenges to healthcare CFOs. How can you best meet these new demands and turn change into opportunity? This Becker’s Hospital Review eBook compiles 10 must-read articles that offer executive tips,...
Published: Apr 20, 2022
This MIT Tech Review Insights Report explores how organizations are using data to drive business value, especially during turbulent times such as the Covid pandemic.
Published: May 09, 2022
