This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process...
Published: Oct 05, 2020
Collaboration software can do much more than simple messaging or conferencing.
Choose the right platform and you’ll streamline and accelerate work across the entire company. But only if you make the right choice. These eight questions will help.
Published: Sep 24, 2020
Ransomware is the fastest growing global malware threat and one that often catastrophically impacts an organisation. However, there is little economic value for ransomware attacks on organisations with strong cybersecurity and hardened backup environments.
Make sure that describes your organization by following the...
Published: Oct 19, 2020
Enterprises are moving rapidly to diverse cloud models, including hybrid cloud, multicloud and connected cloud networks called interclouds. Implementing a hybrid multicloud with efficiency and effectiveness can be a major undertaking, particularly for established enterprises with decades of stored data, old applications,...
Published: Oct 19, 2020
In this era of digital transformation when organisations are racing to get products and services to market faster, their demand for agility has led to a new model of application development and delivery.
Citrix offers production-grade, fully supported application delivery solutions that provide the most comprehensive...
Published: Oct 20, 2020
Dell Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dell EMC’s PowerScale OneFS powered systems (formerly known as Isilon). The purpose of this study is to provide readers...
Published: Aug 17, 2020
Companies across various industries are seeking to integrate AI & machine learning (ML) into workflows for a wide range of essential processes, including customer service, supply chain, operations, and strategic decision-making. However, it can be difficult for today’s leaders and their teams to separate the...
Published: Oct 05, 2020
The modern enterprise lives in a multi-cloud world, where delivery of infrastructure resources and IT services is expected in real time. Infrastructure and operations teams must, in turn, respond to the needs of the business rapidly. The result, all too often, is infrastructure complexity and “sprawl” –...
Published: Aug 18, 2020
Building a resiliency strategy is no longer a measure taken only by organisations bound by stringent compliance and security standards—it’s a necessity for all those seeking to ensure the livelihood of their organisation.
Preparing for a ransomware attack is an essential part of this strategic groundwork....
Published: Oct 19, 2020
Download this whitepaper to discover how to protect your backup and recovery infrastructure from attacks.
Published: Oct 19, 2020
In 2020, we learned that remote work is no longer a nice-to-have perk—it is an operational pillar that enables employees to serve customers, generate revenue, reduce costs, and innovate at any time from anywhere using any device.
Over the last several months, IT leaders have found themselves in the center of...
Published: Oct 05, 2020
Cloud-native infrastructure and application management techniques empower organizations to build and run scalable applications in modern, dynamic environments. Within these environments, cloud-native applications are centered around declarative APIs to interface with the infrastructure—the primary purpose is delivery...
Published: Oct 20, 2020
When technology is the core of your business, managing risk is a 24/7 concern.
There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised....
Published: Sep 24, 2020
Over the past few weeks, we’ve all been challenged to rethink how our teams work together. We’ve had to find new ways to maintain organisational agility, while making sure employees stay engaged.
But those adaptations alone simply aren’t enough. Business and technology leaders still need to meet...
Published: Sep 24, 2020