Collaboration software can do so much more than simple messaging or conferencing. With the right platform, you can streamline and accelerate work across the entire company. But only if you make an informed choice that fits your unique business needs.
The choice of a centralized collaboration hub for your company...
Published: Apr 09, 2021
Although making predictions about the future is difficult even under the best of circumstances, it’s never been more important for business leaders to focus, prioritize, and act in order to stay ahead of the technological curve—and the competition.
The strategies you used to innovate and grow your business...
Published: Mar 23, 2021
No one could have foreseen the terrible impact of the COVID-19 outbreak on humankind. In business too, the virus has had a devastated effect.
As shocking as the consequences of the Coronavirus are, the troubling truth is that it will not be the last time business and public sector organisations have to deal with seismic...
Published: Mar 26, 2021
Colleges and universities are increasingly dependent on cloudbased apps and mobile connectivity. Meanwhile, cyberthreats are on the rise, and compliance and security requirements are more stringent than ever. Universities must embrace a boundless network security approach.
This brief examines critical network...
Published: Mar 10, 2021
AI has the potential to be one of the most transformative contact center technologies. However, many Contact Center leaders are unsure of when, where or why to implement AI. Is AI to be used simply to lower cost and increase efficiency? Which contact center applications are the best suited for AI? Which AI applications...
Published: Mar 25, 2021
This pathfinder paper navigates decision-makers through the issues surrounding multicloud and hybrid cloud environments, it explores the business value of adoption, and recommends the range of considerations and concrete next steps in the decision-making process.
Multicloud and hybrid cloud environments are the path...
Published: Mar 04, 2021
Customers today demand rapid delivery of innovative applications. To meet those demands, businesses must modernize the way they develop and manage applications and the infrastructure on which they run. Developer and IT teams need:
Quick, self-service access to infrastructure
Simplified lifecycle management...
Published: Mar 15, 2021
During the pandemic, consumers are turning to customer service more than ever, thus it has become an essential key to drive company growth. As the customer service technology evolves through AI and social media, companies must pivot to meet consumer expectations and create a seamless experience across all channels.
...
Published: Mar 25, 2021
Zero Trust priorities have evolved in 2020 to require solutions that secure your remote workforce with an end-to-end Zero Trust approach.
How should you go about building a Zero Trust strategy?
Forrester’s Zero Trust eXtended (ZTX) framework helps organizations understand the pillars (or focus areas)...
Published: Apr 12, 2021
When organizations consider the amount of their IT budget that is spent on yearly maintenance, many focus primarily on the annual maintenance fees as a large and already-budgeted expense that must be paid without question.
But looking deeper at the total price of support, it can become apparent that millions of dollars...
Published: Mar 15, 2021
Legacy infrastructures are a roadblock to innovation, despite most service providers being heavily reliant on their performance. It has become critical for service providers to find the right balance between transforming legacy technologies and investing in modern technologies that can provide the speed and agility needed...
Published: Mar 26, 2021
Customers today demand rapid delivery of innovative applications. To meet those demands, businesses must modernize the way they develop and manage applications and the infrastructure on which they run. Developer and IT teams need:
Quick, self-service access to infrastructure
Simplified lifecycle management...
Published: Mar 09, 2021
ERP vendors have changed. Software vendors once delivered functionality, integration, and usability improvements with each upgrade. Today, they are so seemingly focused on developing cloud-based services that they no longer deliver noticeable value to legacy ERP systems. Meanwhile, the pace of technology doesn’t...
Published: Mar 15, 2021
While students are preoccupied with completing online school assignments and streaming educational videos, IT teams - at primary and secondary education institutions - are hard at work designing and maintaining networks that make this all possible.
As more technology is incorporated into schools, so are more...
Published: Apr 06, 2021