Customers today demand rapid delivery of innovative applications. To meet those demands, businesses must modernize the way they develop and manage applications and the infrastructure on which they run. Developer and IT teams need:
Quick, self-service access to infrastructure
Simplified lifecycle management...
Published: Mar 15, 2021
When organizations consider the amount of their IT budget that is spent on yearly maintenance, many focus primarily on the annual maintenance fees as a large and already-budgeted expense that must be paid without question.
But looking deeper at the total price of support, it can become apparent that millions of dollars...
Published: Mar 15, 2021
Zero Trust priorities have evolved in 2020 to require solutions that secure your remote workforce with an end-to-end Zero Trust approach.
How should you go about building a Zero Trust strategy?
Forrester’s Zero Trust eXtended (ZTX) framework helps organizations understand the pillars (or focus areas)...
Published: Apr 12, 2021
No one could have foreseen the terrible impact of the COVID-19 outbreak on humankind. In business too, the virus has had a devastated effect.
As shocking as the consequences of the Coronavirus are, the troubling truth is that it will not be the last time business and public sector organisations have to deal with seismic...
Published: Mar 26, 2021
Every team building a new web or mobile application faces a choice: build the entire application in-house or selectively use out-of-the-box services to make the job easier and faster. Many of today’s successful teams have chosen the latter with services like Stripe and Braintree to offload payments and Twilio to...
Published: Feb 05, 2021
While students are preoccupied with completing online school assignments and streaming educational videos, IT teams - at primary and secondary education institutions - are hard at work designing and maintaining networks that make this all possible.
As more technology is incorporated into schools, so are more...
Published: Apr 06, 2021
AI has the potential to be one of the most transformative contact center technologies. However, many Contact Center leaders are unsure of when, where or why to implement AI. Is AI to be used simply to lower cost and increase efficiency? Which contact center applications are the best suited for AI? Which AI applications...
Published: Mar 25, 2021
How can your business respond to a more disruptive world? By gaining flexibility, agility and awareness. That requires using data and analytics to uncover more of the unseen – and acting early enough to make an impact.
Ultimately, if you put the right processes into place, you can learn to thrive when others...
Published: Oct 21, 2020
"The Inner Circle Guide to AI, Chatbots & Machine Learning" is part of a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, and a view on what the future holds.
...
Published: Mar 25, 2021
Although making predictions about the future is difficult even under the best of circumstances, it’s never been more important for business leaders to focus, prioritize, and act in order to stay ahead of the technological curve—and the competition.
The strategies you used to innovate and grow your business...
Published: Mar 23, 2021
This pathfinder paper navigates decision-makers through the issues surrounding multicloud and hybrid cloud environments, it explores the business value of adoption, and recommends the range of considerations and concrete next steps in the decision-making process.
Multicloud and hybrid cloud environments are the path...
Published: Mar 04, 2021
From personalized healthcare to digital farming, and from energy management to digital governance solutions, Business 4.0 technologies have transformed lives across the world by creating customized solutions to tackle challenging social issues. And the organizations that have made a profound and sustainable impact on communities...
Published: Mar 24, 2020
Every company has to become a technology company in order to survive and thrive in today’s competitive environment. But while organisations are innovating and transforming, finding ways to better engage with customers, and protecting their people and data from a variety of threats, trust in technology is eroding...
Published: Feb 05, 2021
Customers today demand rapid delivery of innovative applications. To meet those demands, businesses must modernize the way they develop and manage applications and the infrastructure on which they run. Developer and IT teams need:
Quick, self-service access to infrastructure
Simplified lifecycle management...
Published: Mar 15, 2021