The light at the end of the pandemic tunnel has also illuminated some continued opportunities The tragic and challenging times we’ve lived through have been a catalyst for some brilliant ideas, especially around reimagining operational models. But the continued fluidity in how your employees work continues to strain...
Published: Apr 13, 2022
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also...
Published: Apr 25, 2022
Technology leaders have adapted to evolving imperatives, such as cloud migrations and hybrid work support. But enterprises rely on technology like never before to drive the business forward with innovation for digital transformation. That’s possible only with a strong IT core that can balance enablement (access)...
Published: Apr 13, 2022
The health of your brand, products, and services depends on delivering exceptional experiences time and again. It’s always existed, but experience is now a discipline and a focus. And it’s everywhere.
Learn how to take experience off the page and put it into practice, while delivering the feel-good engagements...
Published: Apr 13, 2022
Data is the business-critical lifeblood of your digital transformation, enabling new revenue streams, innovation, and business optimization. However, with increased exposure of personal and sensitive data, the risk of abuse and theft is increased. You must safeguard diverse data across business units, applications, and...
Published: Feb 08, 2022
Mastering the challenges of an ever-evolving enterprise has always been a fundamental part of the day-to-day life of any chemical business leader. However, today – in the face of intense competition and a highly complex operating environment – it’s even more imperative for success.
Read now to discover how...
Published: Apr 04, 2022
While cyberattacks continue to evolve in volume, organization, and sophistication, security technology is moving rapidly toward automated intelligence and decision-making. But many organizations are overwhelmed by the number of security alerts they receive, and do not have the inhouse resources to handle them. Webroot...
Published: May 20, 2022
This eBook covers the six practical steps your organization can take to become data-driven and how other organizations are using data to better customer interactions, improve efficiency, and increase agility.
Published: May 09, 2022
Field service technicians are often the only physical point of contact people have after buying a product warranty or service. The speed and accuracy of the service your team provides has a profound impact on the reputation of your brand. To provide differentiating service, field service management (FSM) functions need:...
Published: Apr 21, 2022
The need that DNS (the domain name system) was
created to address seems simple enough: where can
I find this digital asset? A query is routed to a DNS server, which responds with an answer. Simple. But it's not.
This whitepaper pulls back the curtain to explore what is actually involved in delivering each...
Published: May 03, 2022
Learn how organizations can use agile financial systems to facilitate subscription growth by supporting new business models and reacting quickly to new opportunities.
Published: May 17, 2022
From gaining visibility and agility through automation, to delivering business service health and reducing complexity, AIOps can help you and your team overcome IT challenges and start reaping the benefits your organization wants.
To help you get started on this journey, download AIOps & Visibility For Dummies,...
Published: No Date
Chemical organizations face headwinds on many
fronts. Not only has revenue growth stalled, but more disruptors are entering the market. This represents a real challenge to traditional players in almost every segment of the industry.
Read now to discover how chemical companies achieve their sustainability...
Published: Apr 04, 2022
To support the organization in its pursuit of innovation, and to address future uncertainties, development teams must be freed. Other employees should be empowered to build apps rapidly—without compromising enterprise governance. This eBook highlights the key imperatives and objectives behind speedier automation,...
Published: Apr 13, 2022
