Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also...
Published: Apr 25, 2022
In 2020, security just got a whole lot harder. Cybercriminals ramped up activity, eager to capitalize on confusion and profit from the pandemic. Phishing emails disguised as urgent messages about COVID-19 increased by almost 6,654% over a two-month period. Since January, there were over 100,000 coronavirusrelated domains...
Published: Apr 13, 2022
A decade ago, Jefferson began its transformation to digital care. It adopted integrated electronic health records, moving from separate, siloed systems to unified ones, powered by Epic and VMware. Jefferson also saw that patients wanted to be actively involved in their own care.
Published: Apr 06, 2022
Digital Transformation has accelerated through the roof since the beginning of 2020. According to recent research by PwC, 43% of CEOs expect to significantly increase their investment in digital transformation by the double digits over the next three years—by 10% or more.
Read now to understand how cloud-native...
Published: Feb 08, 2022
Security leaders work hard to prevent successful phishing attacks. But, despite email security solutions and training, there’s still a high probability that an employee will click on a malicious link or open a malicious attachment. What then? We explore today’s threat landscape and share real...
Published: May 27, 2022
Discover the 8 mega trends in the public sector.
Why the public sector has a golden opportunity and how the leaders are taking advantage of it.
In this industry focus for public sector you’ll discover:
the state of the public sector industry today• the eight industry mega trends
an industry...
Published: Apr 04, 2022
This Forrester Consulting Opportunity Snapshot looks at Hyperautomation, and how it is central to business transformation. More than 450 automation strategy and implementation decision-makers were surveyed on their approach to improving automation maturity. Learn from their insights and explore how your firm can improve...
Published: Apr 13, 2022
The need that DNS (the domain name system) was
created to address seems simple enough: where can
I find this digital asset? A query is routed to a DNS server, which responds with an answer. Simple. But it's not.
This whitepaper pulls back the curtain to explore what is actually involved in delivering each...
Published: May 03, 2022
ESG recently completed a survey of 2,000 IT decision makers with a high level of knowledge and influence over their organizations’ end-user device environment. The survey asked respondents how often their organization refreshes end-user devices, but also covered several related concepts like device security, user...
Published: May 11, 2022
Ask someone how they feel about a company, and they’ll have an immediate response. All too often it’s a negative one, based on poor customer service. Turn that notion around by reading this ebook and learning how to drive great experiences by resolving customer issues or requests end-to-end
Published: Apr 13, 2022
Today, there is a need to re-imagine the role of delivery structures within the enterprise. A new global business services (GBS) delivery model is emerging: the Center Office. Read how this operating model improves agility, quality, and speed by leveraging enterprise-wide data and bringing together cross-functional teams...
Published: Apr 13, 2022
NO ORGANIZATION IS IMMUNE TO HUMAN ERROR
In this e-book you’ll get a closer look at data breaches and misdeliveries via email, and learn how companies can implement security measures to prevent accidental emailing by using an email data loss prevention (DLP) solution.
Published: May 25, 2022
An application-centric view of security should be based on four critical security capabilities. We discuss these capabilites and more in this article.
Published: May 26, 2022
Why Pentesting Needs to Evolve.
Antiquated legacy penetration testing methods fail to catch all the critical vulnerabilities that exist within a company’s environment, which puts organizations at risk. Security teams are moving away from traditional pen testing methods to more innovative and continuous solutions....
Published: Apr 07, 2022
