For years, customer service has prioritized cost containment and contact deflection. Today, rising customer expectations require a more responsive and strategic contact centre that can also foster brand differentiation and customer loyalty.
The growth of self-service channels, like communities and chatbots, is offloading...
Published: Jul 31, 2019
IT innovation comes in waves. Cloud IT disrupted the last decade, and server virtualisation disrupted the decade before that. Looking forward, the next wave of disruption will likely center on intelligent infrastructure.
The IT infrastructure itself must get smarter, leveraging advancing learning techniques such as...
Published: Aug 14, 2020
This document was revised on 27 April 2020.
Decade-high demand for CRM and CX implementation services including design, UX and e-commerce saw providers in this study grow an average 21% in 2019. Positioned here are the major service providers for sourcing, procurement and vendor management leaders to evaluate...
Published: Jul 31, 2019
Performance is everything for the McLaren Group, which includes McLaren Automotive, its sports car business, McLaren Applied Technologies its technology and innovation business, as well as the McLaren Formula One team. The group relies on McLaren IT to support the growth and speed of innovation across its businesses and...
Published: Aug 17, 2020
The “data decade” is upon us and organizations are aggressively adopting a range of private and public cloud infrastructure solutions to make the most of their digital assets. However, there are clear indications that public cloud infrastructure adoption can have drawbacks if it creates complexity or occurs...
Published: Aug 17, 2020
Data is an organisation’s most valuable asset, regardless of size or industry. To fully unlock the potential of data, organisations must pay attention to where data resides as well as how it is managed and how it is protected. Many organisations capture and process much of their data within SAP environments. SAP...
Published: Aug 13, 2020
TEI Report: Reduce operating costs of data backup and recovery while reducing data-related risk.
Published: Aug 07, 2020
Eliminate the bottleneck in your DevOps workflow with Toad for Oracle Developer Edition and Toad DevOps Toolkit.
This e-book includes walk-throughs, implementation guidelines and links to videos that will show you how to use Toad ® for Oracle Developer Edition and Toad DevOps Toolkit to automate your database...
Published: Aug 10, 2020
With the vast number of digital options at customers’ fingertips, customer loyalty is more mercurial than ever. Firms need to develop seamless personalized experiences to more successfully retain and capture customers’ attention. While customer-centricity and data-first are recurring themes in company missions,...
Published: Jul 31, 2019
Dell Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dell EMC’s PowerScale OneFS powered systems (formerly known as Isilon). The purpose of this study is to provide readers...
Published: Aug 17, 2020
Why Does Leading in Data Center Trust Matter?
By prioritizing the security and dependability of their IT environments above all else, mid-market organisations with trusted data centers experience very real and quantifiable business and technology outcomes that give them the edge and agility to win in today’s...
Published: May 29, 2020
Today’s data doesn’t live in neat rows and columns. It’s 3-D. Your business runs on a continuous and ever-growing flow of data. You need a single system that handles all of it––now and into the future.
Watch this video to learn how Workday can help your business move into the era of machine...
Published: Jun 09, 2020
Data visualization, dashboards and predictive data science are only as good as the data you start with.
Organizations know they need to be more data-driven, but few are ready for an expensive, data science-driven analytics platform.
This paper sheds light on data preparation as an essential step on the path to...
Published: Aug 10, 2020
Finding your ideal technology vendor can be tough—but these tips can make it a lot easier. In this video, industry leader and Workday CTO Joe Wilson offers eight things you can do to ensure you find the vendor that’s right for your organization.
Published: Feb 05, 2020