Today’s contact center is increasingly challenged to do it all, for less. Organisations are facing new contact channels, complex skill set requirements and elevated customer expectations. At the same time, ongoing technology needs – deployment, software integration, updating and upscaling and system maintenance...
Published: Aug 16, 2017
Your contact center’s quality assurance program isn’t a box to be checked, it’s a mandate. No contact center can survive for long without it, and a robust quality monitoring process is fundamental to delivering a great customer experience.
Quality assurance plays a substantial role in boosting the...
Published: Aug 16, 2017
In an effort to centralise its reporting activities and gain greater visibility into its contact center operations, TELUS wanted to integrate the data from its numerous sources to create “one version of the truth” with a common set of metrics and goals.
By integrating the data, senior management could...
Published: Aug 16, 2017
The transition to a hybrid cloud infrastructure isn't simple. However, by choosing the right underlying foundation—versatile, efficient, scalable, and more secure—enterprise IT can reduce the headaches in building the cloud it needs to quickly roll out new services and apps.
In this regard, the Intel®...
Published: Aug 18, 2017
Corporations must innovate to stay ahead of the competition, deliver new services to attract and keep new customers, and keep their costs low.
At the heart of this effort is the infrastructure that allows them to store and protect their intellectual property, workloads, and data.
Uncover how a well-designed virtualized...
Published: Aug 18, 2017
Tata Communications continues to grow enterprise cloud services for a diverse customer base seeking reliable workload availability.
Intel and Tata Communications are collaborating on the data center and cloud technologies to provide high availability, garner insight into the hardware, enable analytics around prediction...
Published: Aug 18, 2017
An emerging data center architectural option, dubbed hyperconverged infrastructure, is a new way to reduce your costs and better align enterprise IT with business needs. At its most basic, hyperconverged infrastructure is the conglomeration of the servers and storage devices that comprise the data center.
These systems...
Published: Aug 29, 2017
Gartner, an independent research firm, recently published its first-ever Magic Quadrant that evaluates cloud core financial management applications. We’re thrilled to announce that Workday is positioned in the Leaders quadrant in the “Gartner Magic Quadrant for Cloud Core Financial Management Suites for Midsize,...
Published: Sep 19, 2017
Information is one of the most critical assets to an enterprise.
The real business benefit of information is in creating value from it, driving informed business decisions, improving customer experiences, and
launching new products and services.
One of the prerequisites for creating value from data is to have...
Published: Sep 21, 2017
Organizations are still a ways out from adopting a public cloud computing model that is worry-free and cost-efficient.
While public cloud adoption is increasing, it’s still in the early stages. The improved security measures implemented by cloud providers is accelerating the move to a cloud computing model,...
Published: Sep 21, 2017
Almost every organization today is undergoing some form of digital transformation, and cloud computing plays a key role in those efforts.
But while cloud adoption is growing dramatically, most organizations are still working to improve their cloud strategies.
IDC’s CloudView survey revealed that just 31%...
Published: Sep 21, 2017
Barracuda Backup is a unified, cost-effective data protection solution for your physical, virtual, and SaaS environments. It’s a complete backup solution with remote storage that is easy to buy, install, and manage.
Download now to learn more!
Published: Sep 25, 2017
The growth of cloud computing and the explosion of mobile devices are forcing dramatic changes in the way that networks are designed, conceived, and secured. Content security in particular faces novel challenges, as mobility and Web 2.0 applications make web traffic volumes highly unpredictable, with massive spikes and...
Published: Sep 25, 2017
Organisations all over EMEA are waking up to the transformative possibilities offered by public cloud computing deployments.
The drive for greater IT efficiency, business agility, and productivity has become an increasingly urgent one—especially since those businesses that tap the cloud effectively begin to...
Published: Sep 25, 2017