In this eBook, learn how IT leaders can leverage Workday capabilities in six building blocks to provide an engaging employee experience without costly custom integrations and extensions.
Published: May 16, 2022
With your smart factories, supply chain and employees all interconnected, your intellectual property (IP) is more at risk of exposure than ever. Securing your data has become especially challenging as workers use devices and networks that aren’t managed by your IT department.
This whitepaper provides an...
Published: Jun 15, 2022
Organizations are hungry to use data to grow and improve performance, but enterprises are struggling with search today. Knowledge is key to business insights, and there are hard costs and risks associated with time spent searching for information or faulty decisions made based on inaccurate information.
Intelligent...
Published: Apr 25, 2022
A guide on how a workforce management strategy can help manage the hospitality labor problem.
Published: Aug 19, 2021
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an impossible mission.
In this eBook, you'll learn:
Why employee turnover continues to be a problem
Why delivering consistently...
Published: Jun 30, 2022
It’s no secret that ransomware threats skyrocketed – in both volume and boldness – during the pandemic.
Threat actors capitalized on the sudden transition to remote work and the resulting lapses in security.
Now that the working world is beginning to settle into a permanent Everywhere...
Published: Jun 07, 2022
Banks, financial institutions, and insurers are facing a new world. While many weathered the storm, ongoing impacts—from economic downturns to workforce challenges—are accelerating the need for renewed digital transformation. Learn what unique conditions continue to impact the industry, and what you can do...
Published: Apr 20, 2022
Field service technicians are often the only physical point of contact people have after buying a product warranty or service. The speed and accuracy of the service your team provides has a profound impact on the reputation of your brand. To provide differentiating service, field service management (FSM) functions need:...
Published: Apr 21, 2022
From the rise of data analytics to new needs in budgeting, the shift to value-based medicine is bringing a fresh set of challenges to healthcare CFOs. How can you best meet these new demands and turn change into opportunity? This Becker’s Hospital Review eBook compiles 10 must-read articles that offer executive tips,...
Published: Apr 20, 2022
Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) companies may realize by deploying Slack Plus or Slack Grid. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Slack...
Published: Apr 05, 2022
Retail and hospitality employers face tough competition for frontline workers—but a flexible, employee-friendly scheduling process can help organizations gain a competitive edge.
This report from Coresight Research explains the challenges that leaders face in setting schedules, and how a comprehensive, automated...
Published: May 17, 2022
Skills have become an imperative for organizations.
Learn the attributes of an agile, skills-based people strategy, and the building blocks that ensure your skills-based people strategy is set up for success.
Published: May 16, 2022
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such important work.
To understand what the future might look like, we talked with business and customer service leaders across industries and countries about what comes next....
Published: Jun 15, 2022
Build agility with a mature employee experience program.
When, where, and how we work has changed—and the employee experience is now more important than ever.
A mature employee experience program simplifies workflows across interfaces, online systems, apps, and surveying mechanisms. In this IDC Technology...
Published: May 16, 2022
